To comply with State guidelines, our branches have been reduced to 50% capacity. As a result, our in-person account service continues to be by appointment only. To ensure you receive the help you need in a timely manner, please reserve an appointment online here prior to visiting a branch. While teller service does not require an appointment, we still recommend using remote services like online and mobile banking to skip the trip to the branch if you can. The health and safety of our members and our employees is our top priority.
We encourage you to use your online and mobile banking for all of your transaction needs. Did you know you can perform basic transactions such as deposits, withdrawals, transfers, loan payments, etc with our online and mobile banking services? You can even deposit checks right on your mobile phone.
If you haven’t used these services before, enrolling is easy. Simply click here or download the Jovia app from your app store.
Cash your check (up to $10,000) wherever you are with our secure and easy-to-use service.
Send money to an email address, mobile number, or directly to someone’s bank account with our peer to peer payment platform.
Need to view your statement quickly? It's easier than ever with Jovia's paperless statements.
We ask that you please refrain from visiting our branches unless it is absolutely necessary to do so. Staffing in our branches may be limited as a result of the above-mentioned restrictions, and you may experience extended wait times. We will also be practicing social distancing as the health and safety of our members and employees is a priority.
Branch | Status | Teller Transactions | Account Servicing | 24 Hour ATM |
Bay Shore | Open | ITM Teller Transactions | Appointment Only | Available |
Commack | Open | ITM & In-Branch Teller Transactions | Appointment Only | Available |
Deer Park | Open | ITM Teller Transactions | Appointment Only | Available |
Franklin Square | Open | ITM, In-Branch, & Drive-Up Teller Transactions | Appointment Only | Available |
Greenvale | Open | ITM & In-Branch Teller Transactions | Appointment Only | Available |
Huntington Station | Open | ITM & In-Branch Teller Transactions | Appointment Only | Available |
Huntington Village | Open | ITM Teller Transactions | Appointment Only | Available |
Levittown | Open | ITM Teller Transactions | Appointment Only | Available |
Massapequa | Open | ITM, In-Branch, & Drive-Up Teller Transactions | Appointment Only | Available |
Merrick | Open | ITM Teller Transactions | Appointment Only | Available |
New Hyde Park | Open | ITM & In-Branch Teller Transactions | Appointment Only | Available |
Northport | Open | ITM Teller Transactions | Appointment Only | Available |
Oceanside | Open | ITM Teller Transactions | Appointment Only | Available |
Plainview | Open | ITM, In-Branch, & Drive-Up Teller Transactions | Appointment Only | Available |
Rockville Centre | Open | ITM, In-Branch, & Drive-Up Teller Transactions | Appointment Only | Available |
Syosset | Open | ITM & In-Branch Teller Transactions | Appointment Only | Available |
Uniondale | Closed | ITM Teller Transactions | No Account Servicing | Available |
Valley Stream | Open | ITM (Lobby and Drive Up) and In-Branch Teller Transactions | Appointment Only | Available |
Wantagh | Open | ITM and In-Branch Teller Transactions | Appointment Only | Available |
Westbury | Open | ITM Teller Transactions | Appointment Only | Available |
Branch Hours | |
|---|---|
Monday-Wednesday | 9:00am - 5:00pm |
Thursday | 9:00am - 6:00pm |
Friday | 9:00am - 7:00pm |
Saturday | 9:00am - 2:00pm |
Drive-ups open at 8am on business days, with the exception of the Westbury drive-up, which opens at 9am.
ITM Hours (Teller Transactions) | |
|---|---|
Monday-Thursday | 9:00am - 6:00pm |
Friday | 9:00am - 7:00pm |
Saturday | 9:00am - 2:00pm |
The health and safety of our members and employees is our top priority, but it’s a team effort. So, let’s all do our part to keep one another safe. We ask for your help in observing the following safety protocols when stepping inside a Jovia branch:
Our team will be required to follow these guidelines when they’re in the branch as well!
For your protection, we will continue regular deep cleanings of our branches to keep our offices as clean as possible. For high traffic contact points, like ATMs and ITMs, we’ll perform periodic sanitizing throughout the day, so you won’t need to wipe or spray the machines down yourself. Common household cleaners damage these machines causing outages, so we’d appreciate if leave the cleaning of the machines to us. Of course, we encourage you to use gloves or hand sanitizer on your hands before/after touching our machines.
We appreciate your cooperation and thank you for doing your part!
If you need to call or chat with us regarding account-related issues, our Member Service call center also remains open, but we ask for your patience. Our wait times may be longer than usual due to increased call volumes.
Call Center Hours | |
|---|---|
Monday-Thursday | 9:00am - 6:00pm |
Friday | 9:00am - 7:00pm |
Saturday | 9:00am - 2:00pm |
ATMs remain available 24/7 for your cash needs, and you can access your money fee-free at over 55,000 ATMs worldwide, or anywhere you see the Allpoint® logo.
For your added convenience, we've also increased our daily ATM cash withdrawal limit to $1,000. Please be advised that some machines may have lower limits or you may need to make multiple withdrawal transactions.
To find a fee-free ATM near you, enter your address or zip code in the locator service here, or check out our locations.
We know you might have questions about Economic Impact Payments (EIP) and what they mean for you, and we want to share as much as we know about the program to help keep you informed.
We also encourage you to visit IRS.gov for the latest information about the payments, including answers to questions about eligibility, payment amounts, what to expect, when to expect it and more.
In December 2020, Congress passed and the President signed legislation that authorizes the IRS to begin issuing a second round of Economic Impact Payments (EIP), (also known as "stimulus" funds), as part of the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 to eligible individuals.
The Internal Revenue Service (IRS) is responsible for issuing Economic Impact Payments. We encourage you to visit IRS.gov for the latest information on eligibility and individual benefit payments.
According to the IRS, generally U.S. citizens and resident aliens who are not eligible to be claimed as a dependent on someone else’s income tax return are eligible for this second payment. Eligible individuals will receive an Economic Impact Payment (EIP), or stimulus payments, of up to $600 for individuals or $1,200 for married couples and up to $600 for each qualifying child. Generally, if you have adjusted gross income for 2019 up to $75,000 for individuals and up to $150,000 for married couples filing joint returns and surviving spouses, you will receive the full amount of the second payment. For filers with income above those amounts, we encourage you to visit IRS.gov for eligibility details.
According to the IRS, there is no action required by eligible individuals to receive this Economic Impact Payment. Some may see the direct deposit payments as pending or as provisional payments in their accounts before the official payment date of January 4, 2021.
According to the IRS, payments are automatic for eligible taxpayers who filed a 2019 tax return, those who receive Social Security retirement, survivor or disability benefits (SSDI), Railroad Retirement benefits as well as Supplemental Security Income (SSI) and Veterans Affairs beneficiaries who didn’t file a tax return. Payments are also automatic for anyone who successfully registered for the first Economic Impact Payment online at IRS.gov using the agency’s Non-Filers tool by November 21, 2020 or who submitted a simplified tax return that has been processed by the IRS. For Social Security and other beneficiaries who received the first round of payments via Direct Express, they will receive this second payment the same way.
We encourage you to visit the IRS.gov to check the status of your Economic Impact Payment.
According to the IRS, they will use the data already in their systems from the first round of Economic Impact Payments to send the new payments. Taxpayers with direct deposit information on file will receive the payment that way. For those without current direct deposit information on file, they will receive the payment as a check or debit card in the mail.
Funds from Economic Impact Payments made through a direct deposit will be available for members to access on the effective date, as long as the account is open and there are no restrictions on the account. We encourage you to visit the IRS.gov to check the status of your Economic Impact Payment.
The IRS has made us aware of an issue with the distribution of stimulus payments to taxpayers who direct their regular tax refunds to their third-party tax preparers. These payments will be made via check over the next several weeks.
You can sign in to Jovia Online or Mobile Banking to check your transaction history. You can check the status of your payment by visiting IRS.gov.
Many members are receiving their Economic Impact Payment by a prepaid debit card, instead of a paper check. These cards will arrive in a plain envelope from “Money Network Cardholder Services.” so, we be sure you open the envelope before considering discarding it.
The Visa name will appear on the front of the card; the back of the card has the name of the issuing bank, MetaBank®, N.A. Information included with the card will explain that the card is an Economic Impact Payment Card and how to activate and use it.
If you receive one of these pre-paid cards, you can access the funds when you:
• Make purchases online and at any retail location where Visa is accepted
• Get cash fee-free from select ATMs. To find one of these fee-free ATM options, visit www.eipcard.com. As these cards are not issued by Jovia, Jovia ATMs are not included in this fee-free network.
• Check your pre-paid card balance online, by mobile app, or by phone
Visit the IRS website to check on the status of your stimulus check, your payment type, and whether or not more information is needed from you.
In these challenging times, where there is a lot of uncertainty and hesitation, Jovia is committed to providing its members with the tools needed to navigate this crisis and answer your questions about the stimulus check.
You may have heard on the news that there has been an increased number of phishing scams relating to the coronavirus. It is important to remember to protect your personal information.
Just a reminder that your credit union will never ask you to provide your personal information, such as account numbers, passwords, social security numbers, debit or credit card numbers via email, phone call or text message. Please continue to check your accounts via online or mobile banking to ensure your history is correct. Don't forget, you can set up account alerts to keep track of your transactions.
If you notice any suspicious activity on your account, please call us at 1-855-JOVIA4U.