Can I cancel a Zelle payment?

You can only cancel a Zelle payment if the person you sent money to hasn't yet enrolled with Zelle or if the payment is scheduled for a future date. To check whether you can cancel the payment, log into Online or Mobile banking, select "Zelle®", and visit the Activity Tab. If the recipient hasn’t registered with Zelle yet, you can click “Stop the payment”. If the payment is future-dated, you can click “Cancel”. There is no fee for cancelling a pending transaction.

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call member services at 1-855-JOVIA4U so we can help you.

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