How do I email secured documents through online banking?

If you need to send sensitive information to a credit union representative, you can send documents containing sensitive information (i.e. Social Security Numbers, Credit Card Numbers, etc.) through our secure email channel located in Online Banking. To send a secured email:

  • Sign in to online banking
  • In the upper right-hand corner, click "Support"
  • Click "Secure Email"
  • Click the "Click here to send a secure email" link
  • In "Subject", enter the name of the document(s) that you are going to send
  • In "Message", type your message and be sure to include the name of the recipient. If you do not have a specific person in mind, you can name the department that should receive the document(s).
  • "Attach Files" – This will open a window allowing you to browse through the files on your computer to find the file you wish to send
  • Click "Send"

When your document(s) is/are received, they will be routed to the corresponding person or department and you will receive an email verifying receipt.

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