What do I do if my debit or credit card is lost, was stolen, or has fraudulent activity?

Reporting a card lost, or stolen depends on if it's a credit or debit card.

For Debit Cards:

  • Debit Cards: Visit one of our branches to cancel the lost/stolen card and have a new debit card issued to you instantly. You can also contact us to cancel the lost/stolen card and have a new one mailed to you within 4-5 days. After regular business hours, call (866) 820-8793 for assistance.

For Credit Cards:

  • Call (800) 449-7728 - Your new card will be mailed to you within 4-5 days.
In the case of fraud, we also ask that you complete our Visa Fraud Form.

Back to Knowledge Base