What do I do if my debit or credit card is lost, was stolen, or has fraudulent activity?

Don't worry, our knowledgeable representatives are here to help you every step of the way!

For lost or stolen cards or to report fraudulent activity:

  • Credit Cards: Call (800) 449-7728 - Your new card will be mailed to you within 7-10 days.

  • Debit Cards: Visit one of our branches to cancel the lost/stolen card and have a new debit card issued to you instantly. You can also contact our Call Center to cancel the lost/stolen card and have a new one mailed to you within 4-5 days. After regular business hours, call (866) 820-8793 for assistance.


In the case of fraud, we also ask that you complete our Visa Fraud Form.

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