What do I do if my Visa® Debit Card is lost or was stolen?

If your Visa® Debit Card was stolen, or you just misplaced it and need a new one, you can:

  • Visit a Branch to cancel the lost or stolen card and have a new debit card issued to you instantly.
  • Call us at (516) 561-0030 to cancel the lost or stolen card. Once your card has been reported as lost or stolen and canceled, a new card will be mailed to you within 4-5 days. If you are reporting a card as lost or stolen after regular business hours, please call (800) 472-3272.

In the event of fraud, we also ask that you complete our Visa® Fraud Form.

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