What happens if my car is totaled or stolen while I am financing it?
A Letter of Guarantee request, with claim information on insurance company documentation, can be submitted via email to [email protected] or faxed to (516) 714-2831. The request must include the following information:
- The vehicle's VIN (vehicle identification number)
- Insurance company’s claim number
- Payout amount for the vehicle
Once the request is received, we will forward the Letter of Guarantee within 2 business days. It’s important that you continue to make your scheduled payments until we receive payment from your insurance company. This will ensure that your credit is not adversely affected.