What if I get an error message when I try to enroll an email address or U.S. mobile number with Zelle?
Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our member support team (1-855-JOVIA4U) and ask them to move your email address or U.S. mobile phone number so you can use it for Zelle.
Once member support moves your email address or U.S. mobile phone number, it will be connected to your account so you can start sending and receiving money with Zelle through the mobile banking app and online banking. Please call Jovia's member support toll-free at 1-855-JOVIA4U for help.