Peer-to-Peer Payments

Secure payments anytime

Need to pay the babysitter? Want to split the dinner tab? Now you can pay just about anyone, anywhere, anytime with peer-to-peer payments through Zelle®. It’s quick. It’s easy. And it gives you control.

Fast

With Zelle, you get money fast. Money can be sent directly from your bank account to another person's bank account in a snap! Transactions typically occur in minutes when the recipient is already enrolled with Zelle.

Safe

Share experiences, not account numbers. With Zelle, sending money or making payments is secure, so you don’t have to be worried about losing checks or looking for a nearby fee-free ATM (although those are plentiful with Jovia!).

Easy

Send money simply. Zelle lets you send money with just a few taps on your mobile phone. Send money to almost anyone you know in the U.S. using only the recipient’s email address or U.S. mobile phone number.

How do you get started with Zelle?

It’s easy! You can get started with Zelle through online banking or the mobile app.

  • Log into Jovia Financial Credit Union's online banking or mobile app, and select "Send Money with Zelle®".
  • Accept terms and conditions, enter your email address or U.S. mobile phone number.
  • Receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle!

FAQs

What is Zelle?

Zelle is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S. With just an email address or U.S. mobile phone number, you can send money to people you trust, as long as they have a bank account in the U.S.

Who can I send money to with Zelle?

You can send money to friends, family, and others you trust, as long as they have a bank account in the U.S.

Since money is sent directly from your bank account to another person's bank account, it's important to only send money to people you trust, and always double check to make sure you've used the correct email address or U.S. mobile cellphone number.

How do I use Zelle?

You can send, request, or receive money with Zelle.

To get started, log into Jovia Financial Credit Union's Online Banking or Mobile app, and select "Send Money with Zelle®". Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle.

To send money using Zelle, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send, and an optional note. Then, just review and hit "Send."

To request money using Zelle, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request". In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

Someone sent me money with Zelle, how do I receive it?

If you are already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account.

If you are not yet enrolled with Zelle, follow these steps:

  • Click on the link provided in the payment notification you received via email or text message.
  • Select Jovia Financial Credit Union.
  • Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using the email address or U.S. mobile number where you received the notification to ensure you receive your money.
What if I want to send money to someone whose financial institution doesn’t offer Zelle?

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

How does Zelle work?

When you enroll with Zelle through your online banking account, or mobile banking app, your name, the name of your credit union, and the email address or U.S. mobile number you enrolled is shared with Zelle (don’t worry, no sensitive account details are shared with Zelle ).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its "directory" and notifies you of the incoming payment. Zelle then directs the payment directly into your bank account, all while keeping your sensitive account details private.

Can I use Zelle internationally?

In order to use Zelle, both the sender and recipient's bank accounts must be based in the U.S.

Can I cancel a Zelle payment?

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call member services at 1-855-JOVIA4U so we can help you.

Scheduled and recurring payments are features provided by in our Online Banking and Mobile Banking app and are not features of Zelle. Please contact member services with any questions concerning scheduling or recurring payments.

You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

How long does it take to receive money with Zelle?

Money sent with Zelle is typically available to an enrolled recipient within minutes. (Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle.)

If you send money to someone who isn't enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact member services at 1-855-JOVIA4U.

Will the person I send money to through Zelle be notified?

Yes! They will receive a notification via email or text message.

Is my information secure when using Zelle?

Keeping your money and information safe is a top priority for Jovia. When you use Zelle within our Jovia Mobile app or Online Banking, your information is protected with the same technology we use to keep your credit union accounts safe.

I’m unsure about using Zelle to pay someone I don’t know. What should I do?

If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Jovia Financial Credit Union, nor Zelle, offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.